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SMS & Messaging Terms

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1. SMS & Text Messaging Program Overview

MAD Entertainment LLC ("MAD Entertainment," "we," "our") provides programmatic text messaging (SMS and MMS) services to users in the United States in compliance with the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications and Internet Association (CTIA) A2P 10DLC messaging guidelines.

By providing your mobile phone number during checkout, account creation, or login, you expressly consent to receive transactional and operational text messages from MAD Entertainment as described in these SMS Terms.

2. Types of Text Messages We Send

We send transactional and critical event-related text messages, including:

  • Account Security & Verification: One-Time Passcodes (OTP) for authentication and account verification.
  • Order & Ticket Confirmations: Booking reference IDs and links to retrieve your digital entry QR code passes.
  • Event Alerts & Critical Operational Updates: Venue changes, door time announcements, severe weather delays, or cancellation notifications for events you are attending.
  • Customer Support Updates: Follow-up responses to customer service inquiries or ticket recovery requests.

We do not send unsolicited marketing text messages without your separate, affirmative opt-in consent.

3. Message Frequency & Rates

  • Message Frequency: Message frequency varies depending on your account activity and upcoming event schedule. For a typical booking, you may receive 2–4 transactional messages per event.
  • Standard Rates Apply: Message and data rates may apply depending on your mobile carrier and wireless plan. MAD Entertainment does not charge a separate fee for sending text messages, but standard carrier charges apply.

4. How to Opt-Out (Unsubscribe)

You may cancel or opt-out of text messaging services at any time:

  • Text STOP: Reply "STOP", "CANCEL", "UNSUBSCRIBE", or "QUIT" to any text message received from MAD Entertainment.
  • Confirmation: You will receive a single confirmation message confirming that you have been unsubscribed. Following this confirmation, you will no longer receive text messages from that shortcode/number unless you re-subscribe.
  • Note on OTPs: Opting out of SMS may require you to use email-based authentication for logging into your account.

5. How to Get Help or Support

If you experience issues with our text messaging program:

  • Text HELP: Reply "HELP" or "INFO" to any text message from MAD Entertainment to receive customer support contact details.
  • Direct Support Email: Email our support team at support@madentertainments.net.

6. Supported US Mobile Carriers & Liability Disclaimer

Our messaging services are supported by major United States wireless carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, and US Cellular. T-Mobile and other wireless carriers are not liable for delayed or undelivered messages.

7. Contact Information